Regulations for Using the Amusement Rides at Adventure Park “Yazovira”

The regulations for using the Amusement Rides at THE PARK apply to the following facilities: “Zip line,” “Rope Park/Garden with a 40-meter Zip Line,” “Climbing Walls and Areas,” “Tubbing on Artificial Grass /Tube Slide,” “Ninja Course/Cross,” and “Children’s Zip Line/Trolley,” and are intended to ensure your safety and that of other visitors.

1.1.    These Regulations are intended to regulate the relationship between the PARK Operator (Pamporovo AD) and its visitors (customers) in the provision of services within the PARK

1.2.    The PARK’s working hours for the period from June 19th, 2026, to July 17th, 2026, and from September 8th, 2026, to September 20th, 2026, are from 10:00 AM to 5:00 PM, and from 09:00 AM to 6:00 PM for the period from July 18th, 2026, to September 7th, 2026.

1.3.    Each service must be paid for in advance at the PARK ticket office. Once any service has been purchased on-site and its use has commenced, the fee is non-refundable, even in the event that the park must be closed due to adverse weather conditions (strong winds, rain, thunderstorms).

1.4.    Every visitor is required to:

• Sign a declaration confirming they have received instructions and are familiar with the regulations for using services in the PARK, as well as confirming that they have voluntarily provided their personal data and consent to the Operator storing, processing, and using their personal data, either for them or for children under the age of 18 years, when acting as their representative or accompanying them. When minors or young children use the PARK, whether accompanied by a guide/supervisor/caregiver/teacher or on their own, a pre-filled declaration for each child must be presented at the ticket office by the child’s legal representative - a parent or guardian.
• to comply with these Regulations for Using the PARK;
• refrain from using the facilities if medical contraindications for doing so are present, or if their health condition creates or increases the risk of injuries or harm related to their participation in activities and programs offered in the Park;
• to be considerate of other visitors and to follow the instructions of the PARK staff (instructors);
• to protect the Park’s property and refrain from mischief;
• to be responsible for their personal belongings.

1.5.   Adventure Park “Yazovira” (the PARK) undertakes to:

• to promptly notify visitors of any changes to the Regulations for Using the Amusement Rides;
• to promptly notify visitors of any changes to the schedule of individual facilities;
• to ensure that all visitors comply with the Regulations;
• to maintain the facilities in the PARK in good working order, conduct an annual risk assessment, and obtain the relevant safety certificate.

1.6.    In order to improve service quality, perform preventive maintenance, repair damage, and carry out other related activities, the PARK has the right to temporarily restrict or suspend access to certain amusement rides.

1.7. A prerequisite for using the rides is the completion of a safety briefing regarding the safe use of the facilities, which is conducted by an instructor/employee when the additional safety devices are being installed.

1.8. Compliance with the PARK’s safety rules and the instructions of the PARK’s staff/instructors is mandatory. Use of the facilities involves certain risks, including the risk of serious bodily injury (including broken limbs, bruises, abrasions, etc.) or fatal consequences resulting from slipping, tripping, falling from a height, contact with the equipment or gear, a supervisor, or another visitor to the PARK. Failure to follow the safety rules can significantly increase the risk of these hazards occurring.

1.9. Parents/Guardians/Supervisors are required to familiarize children with the safety rules in a manner appropriate and understandable to them and ensure their compliance. Parents/Guardians/ Supervisors must perform direct supervision over their children, even though our instructors monitor compliance with the rules in the PARK during your visit.

1.10. Use of the areas is voluntary and at your own risk; the facilities may be used by any customer after receiving instruction and familiarizing themselves with these rules.

1.11. We do not recommend using the PARK’s facilities if you are pregnant or have medical contraindications, or if you suffer from an acute or chronic condition that creates or increases the risk of injury or trauma.

1.12. We do not recommend using the PARK’s facilities if you have high blood pressure, epilepsy, serious heart conditions, diabetes, or a fear of heights/panic disorders and other similar conditions.

1.13. It is prohibited to use the park’s facilities if you are under the influence of alcohol, drugs, or medications that affect coordination, focus, or the vestibular system.

1.14. If you have special needs or specific medical conditions, a specific risk evaluation must be conducted based on your individual physical limitations; access is permitted only under the direct supervision of an instructor and a companion, and only if the client is able to wear a harness.

1.15. Use of the facilities by persons under the age of 4 years is not recommended and is permitted only with the parent’s explicit written consent and under their continuous supervision.

1.16. Use of the facilities by persons under the age of 7 years is permitted only in the presence of a parent/guardian, who is required to remain in close proximity to the facility when using the Ninja Course/Cross, Rope Garden/Park, and Climbing Wall, without interfering with the instructor or other users, but encouraging the child, especially if the child feels afraid or becomes upset or panics in any way. For use of the Zip Line 360 and the Tubbing on Artificial Grass/Tube Slide, it is necessary to use the facility together with the child.

1.17. Restrictions on the use of various facilities in the PARK:

*  To use the Climbing Walls, the minimum weight of customers must be 15 kg, and the maximum weight - 140 kg.

* For use of the Zip Line 360, the maximum combined weight of a single user or a pair of two is 150 kg.  It is not permitted to use the Zip Line until the previous customer(s) have completed their descent, the landing area has been fully cleared, and the brake - the zip-stop - has been returned to its starting position.

* The facilities in the PARK are temporarily closed and cannot be used in the event of:

- heavy rain;

- thunderstorms;

- strong winds with gusts exceeding 15 m/sec.

* Customers are not permitted to use the park’s amusement rides:

 - with long, loose hair; i.e., hair must be tied back or otherwise secured;

- wearing caps with visors or dangling watches or jewelry - necklaces, earrings, bracelets - that could get tangled around the pulley, rope, or karabiner;

- wearing inappropriate clothing - clothing that is too loose or has a large hood, which must be removed and must not be able to catch on safety equipment - as well as customers wearing inappropriate footwear - such as high heels, climbing shoes with spikes, flip-flops, slippers, or other similar footwear. To use the Climbing Walls, customers must wear clean (non-soiled) shoes.

* who smoke while using the facilities, who swing on the seats of the Climbing Walls or while using the Zip Line 360, or who intentionally fall and swing on the safety equipment of the Rope Park/Garden, as well as those who slide down headfirst on the Tubbing on Artificial Grass/Tube Slide.

1.18. Each customer is required to use only the safety equipment provided by the operator (instructor): for the Zip Line - helmet, seat (seat harness), pulley (trolley system), self-protection and karabiners, which are to be attached and checked only by the operator; for Climbing Walls - safety harness - full body harness or seat harness, auto-lock with karabiner; for the Rope Park/Garden - a pulley system attached via a karabiner fastened by the operator (instructor) to the customer’s safety harness.

1.19. Changing or removing equipment may only be done with the consent of the staff/operator (instructor)

1.20. It is prohibited to walk through or stand directly beneath a facility that is currently in use. Clients are required to wait patiently for their turn and may begin using the facility only after being equipped and briefed by the operator/instructor and receiving specific permission from the instructor to start using the facility

1.21. It is prohibited to bring in food and beverages and consume them in the areas of specific facilities, as well as to leave backpacks, outerwear, and personal belongings haphazardly in the areas surrounding the facilities.

1.22. Running, pushing, hiding, jumping from heights, climbing trees, shouting, and other sudden actions or making noise that could endanger both the safety of a specific visitor and the safety and focus of other visitors in the PARK are prohibited.

1.23. Every visitor to the park is required to inform the staff/operator/instructors at the PARK if they observe behavior by another visitor or visitors that endangers their own safety or that of other visitors.

1.24. In the event of failure to comply with safety instructions, aggressive or inappropriate behavior, if you are under the influence of alcohol or drugs, as well as in the event of inappropriate attire, you will be asked to leave the facility area, and the operator’s/instructor’s decision is final.

1.25. In the event that you are removed from the relevant amusement ride or the PARK as a whole, or if you discontinue your visit, amounts paid for unused facilities are non-refundable, and the Operator is not liable for compensation for paid but unused time or facilities.